FAQ
Working With Open Haus
Everything you need to know about how we work, what to expect, and how we support your team.
Process
After you book a call, we learn your workflow, style, and volume, then match you with a dedicated editor. You share footage and references, we edit against your standards, and you review before final delivery.
Most projects are delivered within 12 to 24 hours, depending on complexity and volume. Rush requests may affect timing, but the retainer model is built to keep delivery consistent.
Revisions are included. Your editor learns your preferences over time, so revision rounds get shorter as the working relationship matures.
Pricing
We work on fixed monthly retainers instead of per-video pricing. You lock in a dedicated editor for a set monthly rate, which keeps costs predictable and scalable through busy seasons. See the Services page for tiers.
Hours reset monthly and do not roll over. Overage hours are billed at the same hourly rate.
Retainers are billed monthly, so you can scale up or adjust as your listing volume changes.
Technical
Horizontal listing videos, vertical social cuts, cinematic highlight reels, and agent brand videos, delivered in the formats and aspect ratios your platforms need.
You upload raw footage through a shared link using simple naming conventions. We handle organization, editing, and export from there.
General
Yes, and that is exactly why we are available when your team is offline. We operate as an extension of your studio.
Every edit follows real estate-specific systems, style references, and quality checks before it reaches you.
Yes. The retainer model is built for consistent weekly volume, faster turnaround, and fewer editing bottlenecks.
Still have questions? Talk to us→